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Membership Benefits

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Feel Better Network is the premier online mental health resource and we would like to invite you to join our community. We have created a comfortable, safe environment for members to discuss their challenges. We are confident we can help you understand what you're going through and provide valuable advice to make you feel better.

As a member of Feel Better Network, you can:

Connect with others to overcome your challenges and feel better
Get comprehensive information about medications and therapy
Access the latest tools to help track and manage your needs, moods, and progress
Have access to the best advice from real mental health experts
Locate a treatment professional that best fits your needs.

Join today - membership is free. We can help!

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Refer to privacy policy below for more information.

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Terms of Service and Privacy Policy. Please read the following terms of service agreement and privacy policy.

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE. By using this site, you signify your agreement with these Terms and Conditions. If you do not agree to all of these Terms and Conditions of use, do not use this site! The Feel Better Network Web site is owned and operated by Coastal Counseling and Coaching, Inc. (Coastal). We may revise and update these Terms and Conditions at any time. Your continued use of the Feel Better Network website ("Feel Better Network Site," or the "Site,") will mean you accept those changes. Medical advice: The FBN website does not provide medical advice. The contents of the Feel Better Network Site, such as text, graphics, images, information obtained from Feel Better Network's licensors, and other material contained on the Feel Better Network Site ("Content") are for informational purposes only. The Content is never intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on the Feel Better Network Site! If you think you may have a medical emergency, call your doctor or 911 immediately. Feel Better Network does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on the Site. Reliance on any information provided by Feel Better Network, Feel Better Network employees, others appearing on the Site at the invitation of Feel Better Network, or other visitors to the Site is solely at your own risk. The Site may contain health- or medical-related materials that are sexually explicit. If you find these materials offensive, you may not want to use our Site. Children's privacy: We are committed to protecting the privacy of children. You should be aware that this Site is not intended or designed to attract children under the age of 13. We do not collect personally identifiable information from any person we actually know is a child under the age of 13. Use of content: Feel Better Network authorizes you to view or download a single copy of the material on the Feel Better Network Site solely for your personal, noncommercial use if you include the following copyright notice: "Copyright © 2005 - 2009, California Institute for Professional Continuing Education, Inc. All rights reserved" and other copyright and proprietary rights notices that are contained in the Content. Any special rules for the use of certain software and other items accessible on the Feel Better Network Site may be included elsewhere within the Site and are incorporated into these Terms and Conditions by reference. The Content is protected by copyright under both United States and foreign laws. Title to the Content remains with Feel Better Network or its licensors. Any use of the Content not expressly permitted by these Terms and Conditions is a breach of these Terms and Conditions and may violate copyright, trademark, and other laws. Content and features are subject to change or termination without notice in the editorial discretion of Feel Better Network. All rights not expressly granted herein are reserved to Feel Better Network and its licensors. If you violate any of these Terms and Conditions, your permission to use the Content automatically terminates and you must immediately destroy any copies you have made of any portion of the Content. Liability of Feel Better Network and its licensors: The use of the Feel Better Network Site and the Content is at your own risk. When using the Feel Better Network Site, information will be transmitted over a medium that may be beyond the control and jurisdiction of Feel Better Network and its suppliers. Accordingly, Feel Better Network assumes no liability for or relating to the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Feel Better Network Site. The Feel Better Network Site and the content are provided on an "as is" basis. FEEL BETTER NETWORK, ITS LICENSORS, AND ITS SUPPLIERS, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIM ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES' RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE. Without limiting the foregoing, Feel Better Network, its licensors, and its suppliers make no representations or warranties about the following: The accuracy, reliability, completeness, currentness, or timeliness of the Content, software, text, graphics, links, or communications provided on or through the use of the Feel Better Network Site or Feel Better Network. The satisfaction of any government regulations requiring disclosure of information on prescription drug products or the approval or compliance of any software tools with regard to the Content contained on the Feel Better Network Site. In no event shall Feel Better Network, its licensors, its suppliers, or any third parties mentioned on the Feel Better Network Site be liable for any damages (including, without limitation, incidental and consequential damages, personal injury/wrongful death, lost profits, or damages resulting from lost data or business interruption) resulting from the use of or inability to use the Feel Better Network Site or the Content, whether based on warranty, contract, tort, or any other legal theory, and whether or not Feel Better Network, its licensors, its suppliers, or any third parties mentioned on the Feel Better Network Site are advised of the possibility of such damages. Feel Better Network, its licensors, its suppliers, or any third parties mentioned on the Feel Better Network Site shall be liable only to the extent of actual damages incurred by you, not to exceed U.S. $1000. Feel Better Network, its licensors, its suppliers, or any third parties mentioned on the Feel Better Network Site are not liable for any personal injury, including death, caused by your use or misuse of the Site, Content, or Public Areas (as defined below). Any claims arising in connection with your use of the Site, any Content, or the Public Areas must be brought within one (1) year of the date of the event giving rise to such action occurred. Remedies under these Terms and Conditions are exclusive and are limited to those expressly provided for in these Terms and Conditions. User submissions: The personal information you submit to Feel Better Network is governed by the Feel Better Network Privacy Policy. To the extent there is an inconsistency between this Agreement and the Feel Better Network Privacy Policy, this Agreement shall govern. You agree that you will not upload or transmit any communications or content of any type to the Public Areas (including blogs, message boards, Ask Our Expert postings, etc.) that infringe or violate any rights of any party. By submitting communications or content to the Public Areas, you agree that such submission is non-confidential for all purposes. If you make any such submission, you agree that you will not send or transmit to Feel Better Network by email, (including through the email addresses listed on the "Contact Us" link) any communication or content that infringes or violates any rights of any party. If you submit any business information, idea, concept or invention to Feel Better Network by email, you agree such submission is non-confidential for all purposes. If you make any submission to a Public Area or if you submit any business information, idea, concept or invention to Feel Better Network by email, you automatically grant or warrant that the owner of such content or intellectual property has expressly granted Feel Better Network a royalty-free, perpetual, irrevocable, world-wide nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform, and display the communication or content in any media or medium, or any form, format, or forum now known or hereafter developed. Feel Better Network may sublicense its rights through multiple tiers of sublicenses. If you wish to keep any business information, ideas, concepts or inventions private or proprietary, do not submit them to the Public Areas or to Feel Better Network by email. We try to answer every email in a timely manner, but are not always able to do so. User submissions - image, video, audio files: You agree to only post or upload Media (like photos, videos or audio) that you have taken yourself or that you have all rights to transmit and license and which do not violate trademark, copyright, privacy or any other rights of any other person. Photos or videos of celebrities and cartoon or comic images are usually copyrighted by the owner. To protect your privacy, you agree that you will not submit any media that contains Personally Identifiable Information (like name, phone number, email address or web site URL.) of you or of anyone else. Uploading media like images or video of other people without their permission is strictly prohibited. By uploading any media on the Feel Better Network site, you warrant that you have permission from all persons appearing in your media for you to make this contribution and grant rights described herein. Never post a picture or video of or with someone else unless you have their explicit permission. It is strictly prohibited to upload media of any kind that contain expressions of hate, abuse, offensive images or conduct, obscenity, pornography, sexually explicit or any material that could give rise to any civil or criminal liability under applicable law or regulations or that otherwise may be in conflict with these Terms and Conditions, the Feel Better Network Advertising Policy and the Feel Better Network Privacy Policy. You agree that you will not upload any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or this Web site. By uploading any media like a photo or video, (a) you grant to Feel Better Network a perpetual, non-exclusive, worldwide, royalty-free license to use, copy, print, display, reproduce, modify, publish, post, transmit and distribute the media and any material included in the media; and (b) you certify that any person pictured in the submitted media (or, if a minor, his/her parent/legal guardian) authorizes Feel Better Network to use, copy, print, display, reproduce, modify, publish, post, transmit and distribute the media and any material included in such media; and (c) you agree to indemnify Feel Better Network and its affiliates, directors, officers and employees and hold them harmless from any and all claims and expenses, including attorneys' fees, arising from the media and/or your failure to comply with these the terms described in this document. Feel Better Network reserves the right to review all media prior to submission to the site and to remove any media for any reason, at any time, without prior notice, at our sole discretion. Passwords: Feel Better Network has several tools that allow you to record and store information. You are responsible for taking all reasonable steps to ensure that no unauthorized person shall have access to your Feel Better Network passwords or accounts. It is your sole responsibility to (1) control the dissemination and use of activation codes and passwords; (2) authorize, monitor, and control access to and use of your Feel Better Network account and password; (3) promptly inform Feel Better Network of any need to deactivate a password. You grant Feel Better Network and all other persons or entities involved in the operation of the Site the right to transmit, monitor, retrieve, store, and use your information in connection with the operation of the Site. Feel Better Network cannot and does not assume any responsibility or liability for any information you submit, or your or third parties' use or misuse of information transmitted or received using Feel Better Network tools and services. Feel Better Network subscription services: If you choose to subscribe to one of Feel Better Network's subscription services, like the Feel Better Newsletter, the following additional terms and conditions will apply depending on which service you choose. You should be aware that the Feel Better Network Subscription Services are not intended or designed to attract children under the age of 18. These services do not collect any Personally Identifiable Information from any person we know to be a child under the age of 18. INFORMATION YOU SUBMIT: You are using the Subscription Services at your own risk and you, along with your healthcare provider, are personally responsible for verifying its suitability for your needs. Feel Better Network live and member to member areas ("public areas"): If you use a Public Area, such as a forum, message boards, blogs or community Ask Our Expert posting or other member communities, you are solely responsible for your own communications, the consequences of posting those communications, and your reliance on any communications found in the Public Areas. Feel Better Network and its licensors are not responsible for the consequences of any communications in the Public Areas. In cases where you feel threatened or believe someone else is in danger, you should contact your local law enforcement agency immediately. If you think you may have a medical emergency, call your doctor or 911 immediately. In consideration of being allowed to use the Public Areas, you agree that the following actions shall constitute a material breach of these Terms and Conditions: - Using a Public Area for any purpose in violation of local, state, national, or international laws; - Posting material that infringes on the intellectual property rights of others or on the privacy or publicity rights of others; - Posting material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as determined by Feel Better Network in its sole discretion; - Posting advertisements or solicitations of business; - After receiving a warning, continuing to disrupt the normal flow of dialogue, or posting comments that are not related to the topic being discussed (unless it is clear the discussion is free-form); - Posting chain letters or pyramid schemes; - Impersonating another person; - Distributing viruses or other harmful computer code; - Harvesting or otherwise collecting information about others, including email addresses, without their identification for posting or viewing comments; consent; - Allowing any other person or entity to use your identification for posting or viewing comments; - Posting the same note more than once, or "spamming"; or - Engaging in any other conduct that restricts or inhibits any other person from using or enjoying the Public Area or the Site, or which, in the judgment of Feel Better Network, exposes Feel Better Network or any of its customers or suppliers to any liability or detriment of any type. Feel Better Network reserves the right (but is not obligated) to do any or all of the following: - Record the dialogue in public forums. - Investigate an allegation that a communication(s) do(es) not conform to the terms of this section and determine in its sole discretion to remove or request the removal of the communication(s). - Remove communications which are abusive, illegal, or disruptive, or that otherwise fail to conform to these Terms and Conditions. - Terminate a user's access to any or all Public Areas and/or the Feel Better Network Site upon any breach of these Terms and Conditions. - Monitor, edit, or disclose any communication in the Public Areas. - Edit or delete any communication(s) posted on the Feel Better Network Site, regardless of whether such communication(s) violate these standards. - Feel Better Network or its licensors have no liability or responsibility to users of the Feel Better Network Site or any other person or entity for performance or nonperformance of the aforementioned activities. Advertisements, searches, and links to other sites: Feel Better Network may provide links to third-party web sites. Feel Better Network also may select certain sites as priority responses to search terms you enter and Feel Better Network may agree to allow advertisers to respond to certain search terms with advertisements or sponsored content. Feel Better Network does not recommend and does not endorse the content on any third-party websites. Feel Better Network is not responsible for the content of linked third-party sites, sites framed within the Feel Better Network Site, third-party sites provided as search results, or third-party advertisements, and does not make any representations regarding their content or accuracy. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such sites. Feel Better Network does not endorse any product, service, or treatment advertised on the Feel Better Network Site. Indemnity: You agree to defend, indemnify, and hold Feel Better Network, its officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Terms and Conditions. General: Feel Better Network is based in Irvine, California, in the United States of America with principal offices in Irvine, California. Feel Better Network makes no claims that Feel Better Network or any Site within the Feel Better Network and the Content are appropriate or may be downloaded outside of the United States. Access to the Content may not be legal by certain persons or in certain countries. If you access the Feel Better Network from outside the United States, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction. The following provisions survive the expiration or termination of this Agreement for any reason whatsoever: Liability, User Submissions, User Submissions � image, video, audio files, Indemnity, Jurisdiction, and Complete Agreement. Jurisdiction: You expressly agree that exclusive jurisdiction for any dispute with Feel Better Network, or in any way relating to your use of the Feel Better Network Site, resides in the courts of the State of California and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of the State of California in connection with any such dispute including any claim involving Feel Better Network or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers, and content providers. These Terms and Conditions are governed by the internal substantive laws of the State of California, without respect to its conflict of laws principles. If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect. No waiver of any of these Terms and Conditions shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Notice and takedown procedures; and copyright agent: If you believe any materials accessible on or from the Site infringe your copyright, you may request removal of those materials (or access thereto) from this web site by contacting Feel Better Network's copyright agent (identified below) and providing the following information: Identification of the copyrighted work that you believe to be infringed: Please describe the work, and where possible include a copy or the location (e.g., URL) of an authorized version of the work. Identification of the material that you believe to be infringing and its location. Please describe the material, and provide us with its URL or any other pertinent information that will allow us to locate the material. Your name, address, telephone number and (if available) e-mail address. A statement that you have a good faith belief that the complained-of use of the materials is not authorized by the copyright owner, its agent, or the law. A statement that the information that you have supplied is accurate, and indicating that "under penalty of perjury," you are the copyright owner or are authorized to act on the copyright owner's behalf. A signature or the electronic equivalent from the copyright holder or authorized representative. Feel Better Network's agent for copyright issues relating to this web site is as follows: Coastal Counseling and Coaching, Inc. Attn: Copyright officer - 200 7545 Irvine Center Drive, Suite 200 Irvine, CA 92618 In an effort to protect the rights of copyright owners, Feel Better Network maintains a policy for the termination, in appropriate circumstances, of subscribers and account holders of the Site who are repeat infringers. Complete agreement: Except as expressly provided in a particular "legal notice" on the Feel Better Network Site, these Terms and Conditions and the Feel Better Network Privacy Policy constitute the entire agreement between you and Feel Better Network with respect to the use of the Feel Better Network Site, and Content. Thank you for your cooperation. We hope you find the Feel Better Network.com Site helpful and convenient to use! Questions or comments regarding this website, including any reports of non-functioning links, should be submitted using our Contact Us Form or via U.S. mail to: Feel Better Network, 7545 Irvine Center Drive, Suite 200, Irvine, CA 92618. Feel Better Network Profile: Questions or comments regarding the Feel Better Network Profile, including any reports of non-functioning links, should be directed by email via our online web form on the website or by U.S. Mail to Feel Better Network Customer Service, 7545 Irvine Center Drive, Suite 200, Irvine, CA 92618. We try to answer every email in a timely manner, but due to volume may not always be able to do so. PRIVACY POLICY Your privacy is important to us. We have adopted a comprehensive privacy plan according to up-to-the-minute industry standards. Part 1: About This Privacy Policy and Using Our Site and Tools This Privacy Policy applies to the Feel Better Network Web sites owned and operated by the Coastal Counseling and Coaching, Inc. (Coastal), including the FeelBetterNetwork.com site and the CEUpros.com site. Reference to "Feel Better Network" means any company that Coastal controls, including subsidiaries. Feel Better Network Web sites include any site that Coastal owns or controls. Feel Better Network may share information with Coastal and Coastal's subsidiaries or sites that Coastal owns or controls, but it is always protected under the terms of this Privacy Policy. The Feel Better Network Web site contains links to other sites. Once you enter another Web site (whether through an advertisement, service, or content link), be aware that Feel Better Network is not responsible for the privacy practices of these other sites. We encourage you to look for and review the privacy statements of each and every Web site that you visit through a link or advertisement on Feel Better Network. We hope that reading our Privacy Policy helps you understand how we manage information about you. While you may use some of the functionality of Feel Better Network without registration, many of the specific tools and services on our website require registration. If you use our Web site without registering, the only information we collect will be Non-Personal Information through the use of Cookies or Web Beacons. If you choose to register with our Web site for certain Interactive Tools or other services, we require you to submit Personally Identifiable Information. Depending on the tool or service you have selected, we may also collect Personal Health Information. You are responsible for ensuring the accuracy of the Personally Identifiable Information and Personal Health Information you submit to Feel Better Network. Inaccurate information will affect the information you receive when using our site and tools and our ability to contact you as described in this Privacy Policy. For example, your email address should be kept current because that it is how we communicate with you. Part 2: Non-Personal Information We Collect About You Even if you do not register with Feel Better Network, we collect Non-Personal Information about your use of our Web site, special promotions and newsletters. A. Cookies We collect Non-Personal Information about your use of our Web site and your use of the Web sites of selected sponsors and advertisers through the use of Cookies. Every computer that accesses a Feel Better Network Web site is assigned a different Cookie by Feel Better Network. The information collected by Cookies (i) helps us dynamically generate advertising and content on Web pages or in newsletters, (ii) allows us to statistically monitor how many people are using our Web site and selected sponsors' and advertisers' sites, (iii) how many people open our emails, and (iv) for what purposes these actions are being taken. We may use Cookie information to target certain advertisements to your browser or to determine the popularity of certain content or advertisements. Cookies are also used to facilitate a user's log-in, as navigation aides and as session timers. Most browser software can be set to reject all Cookies. Most browsers offer instructions on how to reset the browser to reject Cookies in the "Help" section of the toolbar. If you reject our Cookies, certain functions and conveniences of our Web site may not work properly, but you do not have to accept our Cookies in order to productively use our site. We do not link Non-Personal Information from Cookies to Personally Identifiable Information without your permission, and do not use Cookies to collect or store Personal Health Information about you. B. Web Beacons We also may use Web Beacons to collect Non-Personal Information about your use of our Web site and the Web sites of selected sponsors and advertisers, and your use of special promotions or newsletters. The information collected by Web Beacons (i) allows us to statistically monitor how many people are using our website and selected sponsors' and advertisers' sites, (ii) how many people open our emails, and (iii) for what purposes these actions are being taken. Our Web Beacons are not used to track your activity outside of our Web sites or those of our sponsors'. We do not link Non-Personal Information from Web Beacons to Personally Identifiable Information without your permission and do not use Web Beacons to collect or store Personal Health Information about you. C. Third Parties Collecting Non-Personal Information on Feel Better Network's Behalf Third parties under contract with Feel Better Network may use Cookies or Web Beacons to collect Non-Personal Information about your usage of Feel Better Network's sites, and this information may used by Feel Better Network to tailor the advertising you may see on sites within the networks of these third parties. This Non-Personal Information is anonymous and does not contain any personal information about you. These third parties may collect this information, on our behalf, to help Feel Better Network target our advertising on these third party sites. These third parties have agreed not to use this non-personal cookie or web beacon information except to help us target our advertising on these sites and have agreed to not link any non-personal cookie or web beacon information collected by them on our sites to Personally Identifiable Information they or others collect from other sites. If your browser is set to reject cookies, this Non-Personal Information will not be sent to these third parties. Please read Part 3.A for more information on rejecting cookies. Part 3: Personally Identifiable Information We Collect About You We collect Personally Identifiable Information, like your name, email address, date of birth, and zip code, you provide to us when you register as a member of Feel Better Network and/or when you update your member profile. We use the Personally Identifiable Information that you provide to respond to your questions, provide you the specific services you select, send you emails about Web site maintenance and updates, and inform you of significant changes to this Privacy Policy. A. Newsletters & Emails to You At registration, and at various times as you use Feel Better Network, you will be given the option of receiving recurring informational/ promotional newsletters via email from Feel Better Network and/or directly from third parties. These emails will not contain Personal Health Information. When you sign up for our email newsletters, or at any time, you can choose to Opt-In to receiving additional promotional emails from Feel Better Network or our Sponsors. In order to subscribe to Feel Better Network newsletters via email, we need your contact information, like your name and email address. You can unsubscribe from the newsletters by simply clicking on the "unsubscribe" link at the bottom of any email newsletter. An email to our automated unsubscribe service will be created on your computer. Click the "send" button. You will then be unsubscribed from that newsletter within two to three business days. You may also unsubscribe or change any of your email preferences by clicking on the applicable links in your email newsletter or by changing your profile settings by clicking on any of the view/manage links at the bottom of your Feel Better Network Newsletter. If you experience difficulties with our automated unsubscribe service, please use our Customer Support Form. Feel Better Network Customer Service will manually unsubscribe you from that newsletter in two to three business days. In some cases, when you click on a link or an advertisement on our site, in an e-mail or newsletter, your browser may be momentarily directed to the website of a third party which, acting on behalf of Feel Better Network (see Disclosure to Third Party Contractor Web sites, below), notes or "counts" your response to the e-mail or newsletter before redirecting your browser to your selected destination; this redirection process may not be apparent to you. Email a Friend If you choose to use our Email a Friend service to tell a friend about our site or newsletter, we will ask you for your name, your email address and your friend's email address. We will automatically send your friend a one-time email inviting him or her to visit the site using your name and email address as the from email address. Feel Better Network does not use your name, your email address or your friend's email information and the information you provide using this service for any other purpose. We will only use the information you provide to send the email you requested. B. Emails You Send to Feel Better Network This Privacy Policy does not apply to content, business information, ideas, concepts or inventions that you send to Feel Better Network by email. If you want to keep content or business information, ideas, concepts or inventions private or proprietary, do not send them in an email to Feel Better Network. We try to answer every email within 48 business hours, but are not always able to do so. C. Message Boards and other Public Forums As a service to our users, Feel Better Network features message boards, chat rooms and other public forums where users with similar interests or medical conditions can share information and support one another, or where users can post questions for experts to answer. We also offer online discussions moderated by medical or healthcare experts. Any information shared (including Personally Identifiable and Personal Health Information) that you reveal in a chat room, message board, Ask Our Expert posting, or online discussion is by design open to the public and is not a private, secure service. You should think carefully before disclosing any Personally Identifiable or Personal Health Information in any public forum. What you have written may be seen, disclosed to or collected by third parties and may be used by others in ways we are unable to control or predict, including to contact you for unauthorized purposes. As with any public forum on any site, this information may also appear in third-party search engines like Google, Yahoo, MSN etc. D. Website Registration and Interactive Tools on Feel Better Network After you have registered as a member of Feel Better Network, you may choose to use certain Feel Better Network interactive content, tools and services that may ask you to voluntarily provide other types of information about yourself including Personal Health Information. Some of the tools (like certain quizzes or calculators) do not retain your Personal Health Information, while others store your Personal Health Information in accordance with the authorization you provide at the time you use the tool. E. Subscription Services From time to time, Feel Better Network offers users the opportunity to register for paid subscription services. Each subscription service has its own Service Agreement that governs your use of the service and the information we collect to provide the service. The Service Agreement will be disclosed to you at the time of registration for that subscription service. F. Children We are committed to protecting the privacy of children. Neither Feel Better Network nor any of its services are designed or intended to attract children under the age of 13. We do not collect Personally Identifiable Information from any person we actually know is under the age of 13. A parent or guardian, however, may use Feel Better Network Health Manager to establish a personal health record and a Feel Better Network Health Manager home page for a minor. The parent or guardian is solely responsible for providing supervision of the minor's use of Feel Better Network Health Manager. The parent or guardian assumes full responsibility for ensuring that the registration information is kept secure and that the information submitted is accurate. The parent or guardian also assumes full responsibility for the interpretation and use of any information or suggestions provided through Feel Better Network Health Manager for the minor. G. Market Research From time to time the Feel Better Network market research department, or its operations contractors acting on its behalf, conducts online research surveys in order to gather feedback about our site, our sponsors, and opinions on important healthcare issues through email invitations, pop-up surveys, and online focus groups. When participating in a survey, we may ask you to submit Personally Identifiable Information. This Personally Identifiable Information is used for research purposes, and is not used for sales solicitations. When a survey is sponsored by a third party, Aggregate Information of the survey results is reported to the sponsor. Personally Identifiable Information collected through market research will be used only by Feel Better Network, and its service providers and contractors and will not be given or sold to a third party without your consent or as otherwise permitted by this Privacy Policy. For market research surveys we will not knowingly accept survey responses from or conduct interviews with any person under the age of 18. Some surveys may provide remuneration to participants such as a small cash fee for your time or an entry into a sweepstakes for a larger prize. Each survey will disclose whether or not it is a paid survey. In addition to collecting survey responses from our members, Cookies may be used to authenticate respondents or to help you pick up where you left off in a survey. If you have Cookies disabled you may not be able to participate in some studies. Cookies may be used to connect survey data with Feel Better Network site usage characteristics. You will be notified when we would like to use Cookies in this way and your consent will be requested for these Cookies. Part 4: Feel Better Network Health Manager - Registration, Use and Tools Feel Better Network Health Manager complies with the EU Safe Harbor framework as set forth by the Department of Commerce regarding the collection, use, and retention of data from the European Union. Feel Better Network Health Manager allows you a secure place to store your Personal Health Information and provides tools and services in order to better manage your health and the health of your family. Feel Better Network Health Manager requires additional registration whether you access it through (i) Feel Better Network, (ii) your employer's Web site or (iii) your healthcare sponsor's website. Regardless of how you access the Feel Better Network Health Manager the following apply: A. Feel Better Network Health Manager Home Page Personal Health Information that you enter into one of the Feel Better Network Health Manager tools is used to provide you personalized and clinically relevant information on your personalized Health Manager home page, and throughout the Health Manager product. Feel Better Network Health Manager creates a personal home page specifically for you. You control and authorize who can gain access to this page. B. Concept Unique Identifiers Feel Better Network Health Manager tailors the information you receive on your personal Health Manager home page to reflect your interests, concerns and personal health characteristics. C. Aggregate Data Feel Better Network Health Manager may combine, in a non-identifiable format, the Personal Health Information you provide with information from other users to create Aggregate Data that may be disclosed to third parties. Aggregate data does not contain any information that could be used to contact or identify you. For example, Feel Better Network Health Manager may use information gathered to create a composite profile of all the users of a particular third party site. These third party Web sites may use this information to understand community needs and to design appropriate programs and activities on their site. Feel Better Network Health Manager will not disclose your Personal Health Information to any third party without your prior permission, except as otherwise permitted by this Privacy Policy. D. Secure Message Center Feel Better Network Health Manager has the ability to use Personally Identifiable Information that you provide to send you personalized emails or secure electronic messages. During registration for the Feel Better Network Health Manager, you have the option of choosing whether you receive emails pertaining to your health interests, including news, announcements, reminders and opportunities. The Feel Better Network Health Manager email service requires an "Opt-in" authorization from you. Information that Feel Better Network Health Manager deems related to your Personal Health Information will be delivered to you through the Secure Message Center on your personal health home page. If you decide, that you would prefer not to receive personalized email or secure electronic messages through from the Feel Better Network Health Manager tool, you may "Opt-out" of the service by clicking on the settings tab on your Health Manager home page and changing your email preference. If your employer has implemented the Feel Better Network Health Manager on your behalf, you will receive email at your work-related email address that has been authorized by your employer but to which you have not specifically Opted-in. These emails will be sent in accordance with instructions from your employer and you will not be able to Opt-out of receiving such emails. E. Interactive Tools on Feel Better Network Health Manager Interactive tools within the Feel Better Network Health Manager, gather self- reported Personal Health Information. In addition, certain of these tools can store Personal Health Information coming from third party data interchange agreements between your employer, health plan, pharmacy benefits manager and other third parties that provide data interchange services. We maintain and limit the use of that information to the Opt-in permission you have provided at the time you use the tool. Feel Better Network does not knowingly engage in business with a company that uses Spyware. We do not provide Users with downloadable software that collects or uses any Personally Identifiable Information or Personal Health Information without full disclosure and Opt-in consent. F. Data Warehouse Analysis Upon authorization by your health plan, healthcare provider or employer, Feel Better Network Health Manager may send your Personal Health Information in a form that cannot be used to personally identify or contact you to a data warehouse for analysis of health trends and effectiveness of health programs. We require these data warehouses to agree that they will not attempt to make this information personally identifiable, such as by combining it with other databases. Part 5: Information Collected by Third Parties Not Acting on Feel Better Network Behalf Sponsors or advertisers on Feel Better Network may use their own Cookies, Web Beacons, or other online tracking technologies in the banner advertisements served on Feel Better Network, and in emails, special promotions, or newsletters we send you. Some advertisers use companies other than Feel Better Network to serve their ads and to monitor users' responses to ads, and these companies ("Ad Servers") may also collect Non-Personal Information through the use of Cookies or Web Beacons on our Web site. In certain situations, information collection may be facilitated by momentarily directing your browser to the Web site of an Ad Server or other third party acting on behalf of the sponsor, partner, or advertiser before redirecting your browser to its selected destination (e.g., back to Feel Better Network to show the ad, or to the advertiser's website); this re-direction process will not be apparent to you. We do not control these third parties' use of cookies or Web Beacons, or how they manage the non-personal information they gather through them. However, we do require sponsors, advertisers and Ad Servers who collect cookie or web beacon information through our Web site to agree that they will not collect any Personally Identifiable Information from our site without your consent. They have promised us they will not link any non-personal cookie or web beacon information collected by them on our site to Personally Identifiable Information they or others collect in other ways, or from other sites, except as may be described in connection with a particular program. For example, in connection with "Ad links" furnished by Yahoo, non- personal information sent by your browser to Yahoo when you click on a sponsored link or submit a query may be used by Yahoo as described in its privacy policy. In addition, Feel Better Network's Advertising Policy is posted on our Web site and will provide additional detail about our relationship with advertisers and the companies that serve ads. You should review the privacy policy of other sites you visit or link to from our site to understand how these other sites use cookies and how they use the information they collect through the use of cookies or web beacons on their own sites. Certain Ad Servers allow you to prevent them from collecting data through the use of cookies. In order to do so, you must Opt-out of such data collection with each individual site. Currently, you can Opt-out of Cookies for several Ad Servers by visiting the Network Advertising Initiative gateway Opt- out site. This website will also allow you to review the Ad Server's privacy policies. You can also find additional information and resources about how to opt out of advertising and related cookies by visiting the World Privacy Forum's Site. Part 6: Disclosure of Your Information Except as described in this Privacy Policy or as specifically agreed to by you, Feel Better Network will not disclose any Personally Identifiable or Personal Health Information it gathers from you on our website. We may only release Personally Identifiable or Personal Health Information to third parties: (1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order; or (2) in special cases, such as in response to a physical threat to you or others, to protect property or defend or assert legal rights. In the event that we are legally compelled to disclose your Personally Identifiable or Personal Health Information to a third party, we will attempt to notify you unless doing so would violate the law or court order. In addition, we may disclose Personal Information as described below. A. Disclosure to Feel Better Network Operations and Maintenance Contractors Feel Better Network operations and maintenance contractors sometimes have limited access to your Personally Identifiable Information in the course of providing products or services to Feel Better Network. These contractors include vendors and suppliers that provide us with technology, services, and/or content for the operation and maintenance of our Web site. Unless you have Opted-out of receiving emails and newsletters from Feel Better Network, these contractors also may have access to your email address to send newsletters or special promotions to you on our behalf, or to send emails to you for purposes such as conducting market research on our behalf. Access to your Personally Identifiable Information by these contractors is limited to the information reasonably necessary for the contractor to perform its limited function for Feel Better Network. We also contractually require that our operations and maintenance contractors 1) protect the privacy of your Personally Identifiable Information consistent with this Privacy Policy, and 2) not use or disclose your Personally Identifiable Information for any purpose other than providing us with products and services as required by law. Disclosure to Third Party Contractor Websites Certain content and services offered to you through our website are served on Web sites hosted and operated by a company other than Feel Better Network ("Third Party Contractor Web sites"). Feel Better Network does not disclose your Personally Identifiable Information to these Third Party Contractor Web sites without your consent, but you should be aware that any information you disclose once you access these other Web sites is not subject to this Privacy Policy. Feel Better Network does not endorse and is not responsible for the privacy practices of these Third Party Contractor Web sites. You should review the privacy policy posted on the other Web site to understand how that Third Party Contractor Website collects and uses your Personally Identifiable Information. Feel Better Network makes an effort to make it obvious to you when you leave our website and enter a Third Party Contractor Web site, either by requiring you to click on a link or by notifying you on the site before you visitthe third party site. In addition, if you see a phrase such as "Powered by" or "in association with" followed by the name of a company other than Feel Better Network, then you are on a Web site hosted by a company other than Feel Better Network. Feel Better Network also provides links to sites provided by Third Party Contractor Websites that have business arrangements with Feel Better Network to pay commissions based on sales of products or services generated through Feel Better Network. An example of this would be "Ad links" from Yahoo on our Search pages. Disclosure to or by Co-branded Channel Partners Feel Better Network is a contractor and provides co-branded content and services to Channel Partner Web sites hosted and operated by companies other than Feel Better Network Channel Partner Websites. You can only access these co-branded content and services through the Channel Partner Web site, and usually from the health section of these other Web sites. The co- branded Feel Better Network pages that you may access through a Channel Partner Web site may have different registration processes and opportunities for information collection, and Personally Identifiable Information that you provide on these pages may be shared with the Channel Partners. Feel Better Network does not share Personal Health Information with Channel Partner Web sites without your consent. Each of these co-branded Feel Better Network Web sites has its own privacy policy posted on that site, which explains what information is disclosed by Feel Better Network to the Channel Partner and vice versa. If you visit one of these co-branded Feel Better Network sites, please read the privacy policy that is posted on that site, as well as the individual privacy policy of the Channel Partner Web site. Disclosure to Linked Sites In addition to the Third Party Contractor Web sites that you may access as described above, for your convenience there are links to Third Party Web sites operated by companies that are not affiliated with the Feel Better Network Web site and that do not have contracts to provide content or services through the Feel Better Network Web site. These links may be found in advertisements, referenced within content, or placed beside the names or logos of sponsors. Feel Better Network does not disclose your Personal Information to these Third Party Websites without obtaining your consent. Feel Better Network does not endorse and is not responsible for the privacy practices of these sites. If you choose to link to one of these Third Party Web sites, you should review the privacy policy posted on this other website to understand how that Third Party Web site collects and uses your Personally Identifiable Information. E. Disclosure of Aggregate Information Feel Better Network may provide Aggregate Information to third parties. For example, we might inform third parties regarding the number of users of our website and the activities they conduct while on our site. We might also inform a pharmaceutical company (that may or may not be an advertiser on our site) that "30% of our users live east of the Mississippi" or that "25% of our users have tried alternative medicine." Depending on the circumstances, we may or may not charge third parties for this Aggregate Information. We require parties with whom we share Aggregate Information to agree that they will not attempt to make this information personally identifiable, such as by combining it with other databases. Part 7: How Feel Better Network Handles Privacy and Security Internally Here are some of the security procedures that Feel Better Network uses to protect your privacy: - Requires both a personal username (log-in name) and a password in order for users to access their Personally Identifiable Information or Personal Health Information. - Requires a public `nickname' different from the username and password, used for any public forums like message boards. - Uses firewalls to protect information held in our servers. - Utilizes Secure Socket Layer (SSL) encryption in transmitting - Personally Identifiable Information to our servers. In order to take advantage of encryption technology, you must have an Internet browser which supports 128-bit encryption. - Closely monitors the limited number of Feel Better Network employees who have potential access to your Personally Identifiable Information. - Requires all Feel Better Network employees to abide by our Privacy Policy and to be subject to disciplinary action if they violate it. - Backs-up our systems to protect the integrity of your Personally Identifiable and Personal Health Information. Feel Better Network Health Manager provides additional protection for your Personal Health Information as follows: - Maintains Audit Trails so you can know who has accessed your Feel Better Network Health Manager record. - Provides secure messaging within the Feel Better Network Health Manager tool so that information related to your personal health related characteristics is sent through a secure, encrypted connection. - Limits access to Personally Identifiable Information to authorized users. Feel Better Network enables you to have full control over who has access to your Personal Health Information. For example, you may decide to permit your physician or other health care professional access to the personal health information you maintain within our tools. Only the person who creates a record can grant access to other users. Despite Feel Better Network's efforts to protect your Personally Identifiable Information and Personal Health Information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted. Part 8: Updating Your Information and Contacting Feel Better Network A. Updating Your Personally Identifiable Information Feel Better Network tools that collect and store self-reported data allow you to correct, update or review information you have submitted by going back to the specific tool, logging-in and making the desired changes. Feel Better Network may store user submitted data (Personally Identifiable Informationand/or Personal Health Information) in an active database for a period of six (6) months. After six (6) months, user submitted data, including Personally Identifiable Information and/or Personal Health Information will be held in an active database or on an inactive back-up medium for a period of not less than six (6) years. B. Removing your Personal Information If you have a complaint or problem, please use our Customer Support Form (Contact Us.) Our customer service department will forward your complaint to the appropriate internal Feel Better Network department for a response or resolution. We try to answer every email within 48 business hours, but may not always able to do so. If you want to (1) delete your Personally Identifiable Information from our systems, (2) update the Personally Identifiable Information that you have provided to us, or (3) change your preferences with respect to marketing contacts or other activities, select the privacy option on our Contact Us form. If you do not receive adequate resolution of a privacy related problem, you may write to Feel Better Network's Privacy Office at: Feel Better Network Attn: Member Services 7545 Irvine Center Drive, Suite 200 Irvine, CA 92618 We will notify you within 30 days of receipt of your letter to confirm your personal identifiers have been removed. C. Updating Your Personal Health Information in Feel Better Network Health Manager Self-Reported Information - Please log-in to the Feel Better Network Health Manager, access your "settings" tab, and the functions will show you how to correct, update or review your information. We remove Personal Health Information only at the request of the authorized user. In order to verify that it is the authorized user requesting removal of his/her Personal Health Information, we require you to send a signed statement, including your name, address, email address and birth date, to the address below authorizing Feel Better Network Health Manager to remove your Personal Health Information from our active databases and other readily searchable media. Upon receiving your request, your personal health identifiers stored in active databases and other readily searchable media will be removed so that you cannot be identified or associated with any Personal Health Information you previously provided. Mail your requests to: Feel Better Network Member Services 7545 Irvine Center Drive, Suite 200 Irvine, CA 92618 We will notify you within 30 days of receipt of your letter to confirm your personal health identifiers have been removed. Professionally Sourced Health Information - For Personal Health Information at Feel Better Network Manager, your ability to correct, update or remove previously provided Personally Identifiable or Personal Health Information only covers information within the reasonable control of Feel Better Network Health Manager. We place certain restrictions on your ability to correct, update or remove professionally sourced health information that you have authorized to be entered into your Feel Better Network Health Manager record. You may potentially authorize physicians, other health care providers, health plans, hospital systems, pharmacists or laboratories (or their respective Web sites) to provide data into your Feel Better Network Health Manager record. While you can remove this professionally sourced information from your record for the purpose of controlling the viewing or sharing of that information, Feel Better Network Health Manager will maintain an audit log, a notice of that transaction and a copy of the information deleted. D. Limitations on Removing or Changing Information Upon your request, we will delete your Personally Identifiable or Personal Health Information from our active databases and where feasible from our back-up media. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to Feel Better Network from our servers. Part 9: Changes to this Privacy Policy Personally Identifiable Information - We will inform you if a material change to the Privacy Policy, which means a change that expands the permissible uses or disclosures of Personally Identifiable Information allowed by the prior version of the Privacy Policy. Your continued use of the Feel Better Network Web site will indicate acceptance of the changes. You may of course choose to Opt-out of continuing to use the Feel Better Network Web site. Please exit the site immediately if you do not agree to the terms of this Privacy Policy or any revised policy. Personal Health Information - We will inform you if a material change in the Privacy Policy is made that involves the use of your Personal Health Information, and your express Opt-in authorization will be requested. If you choose to not accept the new privacy policy, then the current privacy policy conditions will remain in effect, so long as Feel Better Network Health Manager continues to make the functionality available. Feel Better Network reserves the right to discontinue or limit functionality in all its products including Feel Better Network and Feel Better Network Health Manager. Non-Significant Changes - Feel Better Network may make non-significant changes to the Privacy Policy that do not affect Personally Identifiable Information or Personal Health Information. For these instances, Feel Better Network may not notify you of such non-significant changes. If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places appropriate throughout our site so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, and by means of a notice on our home page.

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